Account FAQ's

1. How do I register?
2. What is the cost to register?
3. When is the account activated?
4. Where do I go to manage the account?
5. Can I change my username?
6. What if I can't access my account?

How do I register? 

Registration is easy, for both bidders and potential sellers.  Click here to join BidCorp!

What is the cost to register? 

There is no cost or register!

When is the account activated? 

After creating an account, you'll be asked to verify your email address by responding to a message sent to that email.  When verified, your account will then be activated.

If, after activation, your email address becomes invalid and/or can't accept email from BidCorp, then your account will then need to be re-verified through the same process.

To be eligible for bidding, you must complete your account profile.

Where do I go to manage the account? 

A complete overview of your account is available at cityofrochester.bidcorp.com/account or, if you're logged in, click on your profile picture at the top, right of this page (menu icon) on the top left of this page.

Can I change my username? 

Usernames cannot be changed.

Personal information like first names, last names, email, etc. are kept private, whereas a username is public. It serves as the user's primary identity and a way for sellers to quickly recognize bidders.

What if I can't access my account? 

Are you using the correct password?  When attempting to login, the site will let you know if the password is incorrect.  You can request a temporary password to reset your account. Just know, a temporary password will expire within two hours.

For all other login-related issues, feel free to contact BidCorp.