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Account FAQ's

  1. How do I register?
  2. What is the cost to register?
  3. When is the account activated?
  4. Where do I go to manage the account?
  5. Can I change my username?
  6. What if I can't access my account?
How do I register? 

Registration is easy, for both bidders and potential sellers.  Click here to join BidCorp!

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What is the cost to register? 

There is no cost or register!

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When is the account activated? 

After creating an account, you'll be asked to verify your email address by responding to a message sent to that email.  When verified, your account will then be activated.

If, after activation, your email address becomes invalid and/or can't accept email from BidCorp, then your account will then need to be re-verified through the same process.

To be eligible for bidding, you must complete your account profile.

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Where do I go to manage the account? 

A complete overview of your account is available at cityofrochester.bidcorp.com/account or, if you're logged in, click on your profile picture at the top, right of this page (menu icon) on the top left of this page.

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Can I change my username? 

Usernames cannot be changed.

Personal information like first names, last names, email, etc. are kept private, whereas a username is public. It serves as the user's primary identity and a way for sellers to quickly recognize bidders.

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What if I can't access my account? 

Are you using the correct password?  When attempting to login, the site will let you know if the password is incorrect.  You can request a temporary password to reset your account. Just know, a temporary password will expire within two hours.

For all other login-related issues, feel free to contact BidCorp.

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